Time: 1:00-4:00 PM

Location: Automation Alley, 2675 Bellingham Dr, Troy, 48083

Prizes: Gift Card-all are eligible
(2) $50 Gift Cards-HDI Members Only

Summary: The Presentation shows the benefits of consolidating schedule management to one trusted team in a multi-client call center environment.

Speaker: Eric Brandt-Global Workforce Manager, Stefanini

Bio:  Eric has 16 years in Call Center Management, with the last 4 being in Workforce Management.  His current title is Global Workforce Manager.  He is responsible for the forecasting and scheduling of over 30 accounts with over 2,000 agents.
Eventbrite - Trusted Workforce Management

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