Time: 1:00-4:00 PM
Location: Automation Alley, 2675 Bellingham Dr, Troy, 48083
Prizes: Gift Card-all are eligible
(2) $50 Gift Cards-HDI Members Only
Summary: The Presentation shows the benefits of consolidating schedule management to one trusted team in a multi-client call center environment.
Speaker: Eric Brandt-Global Workforce Manager, Stefanini
Bio: Eric has 16 years in Call Center Management, with the last 4 being in Workforce Management. His current title is Global Workforce Manager. He is responsible for the forecasting and scheduling of over 30 accounts with over 2,000 agents.