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Mobility Support in 2016 and Beyond

November 10, 2016 @ 11:30 am - 1:30 pm

Mobility and Support in 2016 and Beyond: Impact and Opportunity
Presented by
Roy Atkinson
Thursday, November 10, 2016
11:30 AM to 1:30 PM

Michigan First Credit Union

27000 Evergreen Rd., Lathrup Village, MI 48076

With the explosion of the iPhone and its Android consumer smartphone rapidly becoming the device of choice for nearly for nearly everyone in the business world. IT Support worried about the rapid pace of mobile OS upgrades and the devices themselves, and many got wrapped up in the wrong details.

Now mobile devices are not only a way of doing our work and our business, but a way of life, as witnessed by the recent Pokemon Go phenomenon.

  • How have mobile devices and mobility itself impacted the support center?
  • Are mobile apps currently being used for support? Is it a good channel? Is it working?
  • What are some opportunities presented by mobility for the support center and desktop support? 

Using HDI research and other sources, Roy Atkinson will give insights into where we’ve been, where we’re going, and how we can get there.

**Non-members may pay a small fee of $10 to participate

HDU AOY logo

We invite you to bring your Analyst of the Year nominees as a chance to informally nominate and recognize in the November meeting!

Lunch will be provided
 by our meeting sponsor:
TekSystems logo
U of M logoKelly Services logoRobert Half Logo

Quicken Loans logo

Roy Atkinson photo

David Yarnall

Roy Atkinson is HDI’s senior writer/analyst, acting as in-house subject matter expert and chief writer. He has a background in service desk and desktop support, as well as small-business consulting as a member of the Apple Consultants Network. He is well-known as a speaker at HDI and FUSION conferences, and has presented at many HDI chapters around the country.

Roy studied Advanced Management Strategy at Tulane University’s Freeman Graduate School of Business, and is holds HDI certifications as a Support Center Manager (HDI-SCM) and Knowledge-Centered Support Foundation (KCSF). He has been named to many “Top 50/30/25” lists for customer service and customer experience, and in October 2016 was named one of the Top 100 Influencers in ITSM by Onalytica.

Roy is on Twitter @HDI_Analyst and @RoyAtkinson.

Please register only if you plan to attend so we can get an accurate count for lunch.


November 10, 2016
11:30 am - 1:30 pm


Michigan First Credit Union
27000 Evergreen Rd.
Lathrup Village, MI 48076 United States


HDI Local Chapter; Motown