VP of Membership – Joy Goberville (Populus Group)
With over 20 years’ experience in providing companies with value-added workforce solutions, Joy Goberville is the Vice President of Client Engagement for Populus Group. She is also an Adjunct Instructor for ITT-Troy and an Adjunct Instructor for the Healthcare Information Technology Program at Macomb Community College. Joy currently serves on the board of directors for HDI as Vice President of Membership. She is on the Fund Development Committee for Michigan Council for Women in Technology. She also belongs to the Michigan Business & Professional Organization and to Automation Alley. Joy graduated with a Bachelor of Science Degree from the University of Wisconsin-Madison.
Ella Norman recently retired from the City of Detroit for over 25 years. Over 21 of those years have been with Detroit Water and Sewerage Department. Most recently she was the Manager of the DWSD Service Desk, providing customer support and assurance for the 2500 computer users in the Water Department. Ella has worked in various assignments for the City. Ella has several degrees including one in Computer Sciences. She is a certified Help Desk Analyst, Certified in ITIL Foundations v3 and a Certified Practitioner in Support and Restore and Configuration and Release. With the Motown Chapter for some time, she has held the positions of membership chair and program co-chair. Outside the IT sphere, she is a Board member of the Joy-Southfield Community Development Corporation, Health and Education Center, and a member of the Chief’s Advisory Committee to the Chief of Police of the City of Detroit. Ella serves the United States with a current appointment to the Selective Service Board. With several colleagues, she is a partner in a collaborative effort, which handles forensic psychological case management of probationers, and parolees in Oakland County.
Dan is the acting Director of the Department of Technology Management and Budget (DTMB) IT Help Desk, which supports all State of Michigan employees. When combined with his permanent position, Director of Field Services, he is integrally responsible for IT Customer Service to 50,000 state workers. Prior to this, Dan was the Program Manager for Michigan/1, the most ambitious IT consolidation and desktop standardization project in any state government to date. The Michigan/1 Program included statewide network upgrades, consolidation of disparate data centers and creation of a sustainable standard desktop infrastructure environment. The award winning program achieves significant cost avoidance for taxpayers, year after year. Dan’s job—and 5 sons are in Lansing, but his wife, Laura, and their home are in Ann Arbor. At both ends of the daily commute, he enjoys his family. When he finds time, he loves to golf.
Thom has been employed at Fiserv, a financial services technology company, for over 30 years. He has served in many different roles for the Galaxy product line at Fiserv, including Support Analyst, Training Specialist, Quality Assurance Analyst, and Development Supervisor. He is currently the manager of the Client Technical Support team providing external support for proprietary software to almost 200 financial institutions across the U.S. Thom leads thirteen HDI-Certified Support Analysts dedicated to supporting a suite of Fiserv products. Thom has an Associate’s degree in Business Administration from Oakland Community College and a Bachelor’s degree from University of Phoenix in Business Management. He has also obtained HDI Service Desk Manager certification. Thom enjoys an annual camp out in the woods each fall, travelling to the Caribbean, mountain biking, gardening, and visiting his many relatives across the U.S.
VP of Programs – Guy Charrette (Volkswagen Group of America)
Guy Charrette has almost 20 years of experience in IT leadership, most of which were spent leading Service Desks in the retail, banking and automotive fields. Guy holds the following certifications: HDI Help Desk Manager, ITIL Foundations V3, STI Field Support Technician and STI Knowledge Management. He is currently leading the IT Service Desk at Volkswagen Group of America.
Co-VP of Communications – Kristi Lawrence (Kelly Services)
Over the span of her 16+ year career with Kelly Services, Kristi has been affiliated with the IT Service Desk in many different roles. Starting out as an Agent in 1999, she has since held several positions with the IT Service Desk and Process, Metrics, Reporting & Technology teams as Supervisor, Incident and Problem Manager, CRM Administrator, Business Analyst, Project Manager and most recently as the Operations Manager of the IT Support Desk. She has been managing the day to day operations of the IT Service Desk for the past three years, meeting the business needs throughout Kelly for IT Support, IT Service Management Practices, the ITIL framework and the Help Desk Institute. Kristi brings a wealth of knowledge, experience, and an understanding of industry best practices to the role. Kristi graduated with a Bachelor of Business Administration from Northwood University.